Frequently Asked Questions - FAQ The PAC Program of New York

Outpatient Addiction Treatment

Addiction Recovery Services for Yourself or a Loved One

Brooklyn • the Bronx • Manhattan • Queens • Staten Island

OASAS Certified

Frequently Asked Questions of The PAC Program and

What to expect when joining The PAC Program’s outpatient treatment network in New York City

Do I need outpatient drug treatment?

(Answer these questions honestly-it could save your life!)

Do you use alcohol or other drugs to the point of physical impairment frequently?

Do you use alcohol or drugs in more substantial amounts over more extended periods of time?

Have you tried to quit on your own and been unsuccessful?

Has your tolerance increased?

Do you continue to use despite knowing it is physically or psychologically damaging to you?

Do you spend the majority of your time obtaining drugs, using drugs, or recovering from the effects of your use?

Do you find it harder to take a break from using or obsessing over the next time you’ll use?

Do you have a craving or strong desire to use?

Do you suffer from withdrawal symptoms when you do not use alcohol or other drugs?

Is alcohol or substance use getting in the way of your obligations to family and friends, or work and school?

Can you not stop using even through substances and alcohol create negative situations and problems in your daily life?

Do you use alcohol in physically hazardous situations?

Do you tend to miss important social, occupational, or recreational activities do to your increased drug use?

Will an outpatient chemical dependency program be valuable to me?

Outpatient addiction treatment is more affordable than inpatient treatment.

Outpatient treatment schedules can be tailored to coincide with your work, school, and family responsibilities.

Outpatient treatment assists you in reentering into your social, recreational, and occupational roles after your discharge from detox or inpatient.

The PAC Program drug abuse treatment network helps you create a personalized recovery plan.

Outpatient treatment at The PAC Program is engineered to help you overcome your obsession to use in a safe, clean, and comfortable enviornment.

The clinicians at The PAC Program are kind, educated, and experienced at helping others overcome substance use disorders.

How often will I have to come to treatment at The PAC Program?

Your schedule at The PAC Program is structured to fit your specific strengths, desires, and needs, how forthcoming you are with your clinicians, and the stage of change you are in upon entering our outpatient program.

Will my schedule for treatment (groups and individual sessions) fit my existing school or work schedule?

The PAC Program is designed to assist you in building positive connections at work, school, and in your community. We aim to tailor your treatment schedule around your preexisting obligations at work and school.

Can I use private insurance for outpatient addiction services and Medicaid?

Yes the PAC Program accepts most major insurance providers and Medicaid for outpatient drug treatment services?

Educational Life Skills Training Programs

Anger Management- Domestic Violence BIP- Parenting

Frequently Asked Questions

What times are available for me to attend the Educational Life Skills Training Group Therapy Sessions? 

Educational Life Skills groups meet at various times throughout the week in each of our convenient locations in the five (5) Boros of New York City. Call for times and availability:

The Pac Program of Brooklyn: (718) 388-5950       The PAC Program of the Bronx: (718) 328-2605

The PAC Program of Manhattan: (212) 837-2013     The Pac Program of Queens: (718) 729-6868

The PAC Program of Staten Island: (718) 727-7280

If I miss a session am I allowed to make it up?


Be mindful of how many times you have missed your group sessions.

Each group meets for a set number of sessions.

Anger Management and Parenting 12 sessions plus 1 intake appointment. 

          Domestic Violence/Batterer’s Intervention Program BIP 24 sessions plus 1 intake appointment.

You will not successfully complete without the correct number of sessions.

It is your responsibility to attend the session you chose to attend during your intake process.

You cannot make a group up. If you miss your scheduled session or are late and not allowed entry into the session, you can only come back for your next scheduled session.

In other words-No make-ups. The reason for this is because each group is in a different segment of the curriculum. When you miss a session and ask to make it up at a different time during the week you will not be getting all of the information you need to succeed.


How many sessions am I allowed to miss from educational life skills training?

Once you begin your training, you are allowed two (2) absences from the group.

Upon your second absence, you will be given a reminder that one (1) more absence from the group will result in expulsion.

If you miss three (3) sessions, you WILL be referred back to the agency responsible for referring you to The PAC Program.

The referring agency is responsible for making the final decision as to your returning to the group to:

  • Return and finish your remaining group sessions
  • Restart the educational life skills training
  • Removed from educational life skills training and alternative sentencing (Criminal Justice referrals only)

In the event, you miss 2 (two) (consecutive) sessions in a row you will have to contact the director responsible for Educational Life Skills, at 718-328-2605 to explain your reason for the consecutive absence.

Can I attend more than one group session a week?

Nothing excites us more than motivation and a plan to reach the ultimate goal-completing the sessions required to complete the group sessions successfully needed.

However, you are NOT able to double up and attend groups sessions for the same educational life skills group.

It is not fair to your training to speed up the process by doubling up the sessions. Plus you will most likely sit through the same exercise if you double up group meetings for the week.

What do I do after I complete the number of sessions required of me by the courts?

Will insurance cover my educational sessions

No. Medicaid and private insurance companies will not pay for educational services. You must pay for educational life skills training out of pocket and at the time service is rendered.


Can I pay in full for my sessions?


No, you may not pay in advance for any sessions nor can you keep a balance for previous sessions. All sessions MUST be paid for at the time of the session.

When you pay for each session at the time your group meets you are given a receipt. Keep this receipt in a safe place. It is your record for attendance.

Each group facilitator is required to write a note of the group session including your individual participation in each group attended.

It is rare that a clinician misses a note for everyone in attendance, but we are human. Also sometimes a patient forgets to sign the group roster. In the event, this happens a note might be excluded for this patient.

Your receipt gives you one more layer of proof of attendance.

The PAC Program of New York Treatment Network

The PAC Program in Brooklyn

  • 7 Debevoise St.
    Brooklyn, NY 11206
    (Fax): 718-388-5994

The PAC Program in the Bronx

  • 1215-17 Stratford Ave
    Bronx, NY 10472

The PAC Program in Manhattan

  • 15 West 39th St. 11th Floor
    New York, NY 10018

The PAC Program in Queens

40-11 Warren St.
Elmhurst, NY 11373

The PAC Program in Staten Island

705 Forest Ave
Staten Island, NY 10310
(Fax): 718-442-2169
(866) 481-2547